Refund Policy
Welcome to WisyEdu
Welcome to WisyEdu, your premier destination for online courses designed to enhance your digital skills. We are committed to providing you with the highest quality educational experience, and your satisfaction is our top priority. Please review our detailed refund policy below to understand your rights and our commitment to you.
Refund Eligibility
1. Course Not as Described:
If a course you purchased does not match the description provided on our website, you are eligible to request a refund within 14 days from the date of purchase. We strive to provide accurate and comprehensive course descriptions, and your feedback is crucial in helping us maintain this standard.
2. Technical Issues:
Should you experience technical difficulties that prevent you from accessing or effectively utilizing a course, please contact our support team immediately. We are dedicated to resolving such issues promptly. If we are unable to rectify the problem, you may be eligible for a refund.
3. Non-delivery:
In the unlikely event that you do not receive the digital product link after completing a purchase, please notify us without delay. Claims for non-delivery must be submitted within 14 days of the order date. Our team will investigate the issue and take appropriate action to ensure you receive the product you purchased.
Additional Refund Information
1. Change of Mind:
Due to the digital nature of our products, we generally do not offer refunds for change of mind or buyer’s remorse. We encourage you to thoroughly review the course details, outlines, and available previews before making a purchase decision.
2. Multiple Purchases:
If you accidentally purchase the same course multiple times, please contact us for assistance. We will review your request and, provided you have not accessed the additional content, may issue a refund for the duplicate purchase.
3. Refund Processing Time:
Approved refunds will be processed within a reasonable timeframe. Please note that processing times may vary depending on the payment method and financial institution. Typically, refunds will be processed within 7-10 business days.
Access and Usage
By purchasing any digital product from WisyEdu, you acknowledge and agree that:
- The purchase of digital products is non-revocable due to the nature of digital delivery.
- You have read, understood, and agreed to the terms of our refund policy.
Contact Information
If you require assistance with refunds or have any questions regarding our refund policy, please contact our support team at support@wisyedu.com. We are committed to providing prompt and helpful assistance to our valued customers.
We appreciate your business and are dedicated to ensuring your satisfaction with WisyEdu. Thank you for choosing us as your partner in digital learning.